Eva is an AI agent developed by LaSoft that listens to your inbound and outbound business calls, transcribes them, analyzes the content, and turns it into structured data. Our agent orchestrates workflow automation, automatically creates summaries, sends them to your CRM, and generates tickets or tasks, so your teams don’t need to do this work manually.
AI Agent for
Call Transcription
and CRM
Automation
Our AI Agent Eva can review all incoming and outgoing call activity, convert speech to text, summarize it, and present key insights, transferring the information you need to your CRM and sales teams.
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Let's create a sales and customer support environment where every call matters!
My superpowers
Eva is a super agent for call monitoring and transcription
I connect directly to your company’s Private Branch Exchange (PBX) or telephony system and check every inbound and outbound sales or support call. While your team is talking, I generate real-time call transcriptions or summaries and add them to your CRM system.
This means your team no longer needs to take notes manually or copy information after calls. I document every word, consistently structuring and storing it, so your managers always have clean call records and the full context for every client interaction.
How it works
Example of the flow we can adjust according to your needs
Features
More than that, I can offer
Generate support ticket information
Based on the context of the call, Eva can prepare support ticket information, which will be received by a human support agent and send to the tech team.
Lead Scoring / Qualification process
You can train Eva to score incoming leads using your data and methods, and to qualify them to identify sales-ready opportunities.
Proactive search for missing information
If you miss any important information about the prospect, Eva can find it for you and add it to the CRM automatically. The quality of your lead data will grow with the number of leads.
Structured data entry
All transcribed calls are sent to the CRM, providing managers and team leads with a clear, searchable history of interactions, issues, objections, and decisions.
Reduce errors
Automated document management prevents information loss, incomplete records, and human errors that can cost your business deals or damage customer trust.
Scaling
As your call volume grows, our agent helps keep your operations efficient without requiring additional effort from you or your administrators.
Benefits from AI agent
How Eva, an AI agent from LaSoft, adds real value
Empower you Partner with LaSoft
to empower your business operations with innovative solutions business operations
Sales and marketing teams
The agent can transcribe and analyze information, including customer requests and needs. Eva can qualify leads and advise you on the next steps. The agent pushes all analyzed information and structured data directly into your business systems (CRM, support tools, sales dashboards), keeping them up to date in real time.
Customer support
Eva helps your customer support team work faster and smarter by turning every call into structured data. It automatically recognizes issue types and tracks problems, so you can clearly identify communication gaps. Eva can generate support tickets for you with full context from each conversation: the customer’s problem, relevant details, and suggested next steps.
Management
Eva will help assess customer service functions, the sales process, and lead management. With real-time data flowing into your dashboards and CRM, you can track performance, conversion drivers, and get actionable insights into business processes.
Choose what you need
What LaSoft can implement with Eva
Eva is not just a transcription tool; we offer a full-scale AI agent, designed and engineered by LaSoft, to work within real business processes.
Advanced speech-to-text processing
- Eva converts inbound and outbound calls into accurate text records
Context-aware conversation analysis
- The agent understands the context of each conversation, objections, and issues
Automatic summarization and insight extraction
- Eva creates a clear detailed summary with next steps and insights
CRM and business systems integration
- It sends structured call data to your CRM, support platform, and sales dashboard
Smart ticket and task generation
- The agent can prepare support tickets, follow-up tasks, or internal requests
Intelligent routing and workflows
- Eva can route information and ensure your team receives relevant updates on time
Scalable and secure architecture
- Supports any call volumes and keeps secure integrations and user access
Customization for business needs and the industry you work in
- You can adapt it to workflows, lead qualification rules, and industry requirements
We have answers for you
Frequently asked questions
What is Eva, and how does it work?
What systems can Eva integrate with?
Eva can integrate with most modern PBX/telephony systems, CRM platforms, and support tools.
LaSoft customizes integrations to your existing tech stack, custom CRMs, or internal systems.Is Eva only for sales teams?
Eva is useful for sales, customer support, operations, management, and executive teams.
Contact us to learn more about use cases.Can Eva understand different languages or accents?
Eva can be configured to support multiple languages and accents depending on your business needs and markets.
Is your data secure?
Eva is built with security and access control in mind. LaSoft follows best practices for data protection and secure integrations. Also, Eva can work within your organization without connecting to the internet.
How long does implementation take?
Implementation time depends on your systems and required integrations. In most cases, a basic setup can be done quickly, while more complex, customized workflows may take longer. LaSoft will provide a clear timeline after a short discovery stage.
Can Eva be customized to our processes?
Our AI agent can be designed according to your industry terminology, workflows, and business rules.
Eva can be customized based on your business needs and requirements.How can we start our collaboration?
You can start with a free consultation and demo session with LaSoft. We’ll review your current setup, goals, and challenges, and propose agent Eva implementation for your business.
