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System support

Every project is different and requires a unique level of support, but every software needs support to some extent.

Discussion of the project at the LaSoft office

The main reasons why you need support are:

  • Code libraries become outdated and depreciated over time
  • Third-party APIs change and sometimes brake
  • All software has issues (sometimes very tricky ones)
  • Not every issue is a fault of the development team
  • You get new ideas for user experience and better ways to make your system work.

All software requires support, and it's good practice to agree and define support terms with your vendor upfront or hire in-house programmers to handle software support on your side. A good budgeting practice is to set aside 20% of the development budget annually for support needs.

  • Ongoing Quality Assurance

    • Not clear requirements and expectations
    • Finding defects early
    • Testing end to end regression
    • Not compromising quality
    • Lack of resources
  • UI/UX Updates

    • Confusing forms
    • Poor touch targets on tablet and mobile
    • Poor-quality images
    • Interface bugs
  • Server infrastructure monitoring and support

    • High availability and scalability
    • Geographical distribution
    • The problems with the performance of the portals monitoring
    • Customization: The multiple problems
    • The problems with reporting
    • Problems with cyber security
    • Failures with updates
  • Bug Fixing and Minor Improvements

    • Bug report issues and problems
    • Bug summary problems
    • Ineffective QA environment
    • Many bugs to be fixed
  • Monitoring User Behavior

    • Problems with user behavior
    • Slow web app speed
    • Ineffective UEBA monitoring
    • Problems with website or app usability

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  • Ongoing support

    Works better if your software is live and many people use it. Our clients choose this package when a critical software issue should be addressed by a timely manager. 40 hours base may be changed to 50, 60, 70, etc., but 40 is minimum because we will need to keep Project Manager available and episodically involve Software Developer, UI/UX Expert, DevOps Expert depending on the nature of your request. In case a Monthly Base Support client pays a monthly fee and an additional payment for extra hours over the monthly base.

  • On Request support

    Works better if you do not need immediate team reaction and you can collect a package of 80 hours minimum. In this case, we consider your requests as a micro-project and we discover, estimate, staff and implement it. Just because we do not know when you may request the package, we do not keep a team waiting. We will need to stuff the micro-project with relevant team members, so the new team might be different from the previous one.

  • Premium project monitoring and support

    Have a higher monthly budget, and it allows us to involve a dedicated Quality Assurance specialist who will monitor User Behavior and continuously test your application. In addition, having 80 hours we will involve a DevOps expert who will along the way monitor your server infrastructure and react to server-connected issues almost immediately.

Projects with our support