An AI responder is an intelligent system that automatically answers questions or inquiries using predefined data, documents, or knowledge bases. In healthcare, AI responders are trained on medical data, support guidelines, and historical conversations to respond accurately to patient or clinician inquiries.
AI agent for a healthcare company
Hospitals, private clinics, telemedicine platforms, and pharmaceutical companies can benefit from this innovative solution.
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Let your medical staff switch to high-value tasks and let patients feel supported 24/7.
My superpowers
Vivian is your superagent to drive business processes
Hi, my name is Vivian, and I am an AI agent designed for healthcare teams. As an AI-powered virtual assistant, I help reduce task execution times and work 24/7 to support interactions with patients. I can also respond to phone calls, patient portal chats, WhatsApp messages, or emails. Ask Lasoft how they can help me speak your language just like a skilled support professional.
Features
How Vivian, an AI agent from Lasoft, adds real value to each role in healthcare workflow
Integrating AI has become a vital stage in the digital transformation of medical services.
The pressure to deliver accurate, fast, and secure information has never been greater for healthcare institutions.
Medical support teams
Vivian cuts the time spent on routine administrative tasks. It handles answering repetitive queries, scheduling appointments, and verifying insurance policy numbers. Medical staff can focus on urgent, complex cases, dedicating more time to patients requiring empathy and specialized care.
Doctors and pharmacists
Our agent provides 24/7 access to structured summaries from medication leaflets, cross-checks potential drug interactions, and flags conflicting prescriptions in real time. Integrated with a knowledge base, it can also offers insights into patients’ medical history, lab results, and recommended treatment plans.
Patients
Benefit from timely and understandable answers to questions, such as how to take medication and possible side effects. An AI-powered agent can provide instant, personalized guidance based on medical records and doctor-approved protocols if the patient misses a dose of prescribed medication.
Benefits from AI agent
More than that, I help healthcare teams automate workflows
We offer an AI-powered solution to automate your workflows and let your staff devote their time and efforts to patients.
No more routine for staff
AI adoption allows automating repetitive administrative tasks, helping healthcare workers focus on patients
Benefits
- Validate insurance eligibility instantly without the need to call the provider.
- Automatically schedule, reschedule, or cancel appointments without manually entering patient data.
- Send reminders and follow-ups to reduce patient no-shows.
- With supervision, answer FAQs about symptoms, medication instructions, or follow-up steps.
24/7 availability and support
An AI agent works as a super assistant, never taking breaks or getting overwhelmed. Patients and healthcare professionals can get any electronic health data they need from the AI agent
Benefits
- Pull up relevant protocols or treatment guidelines based on the condition or drug.
- Provide real-time updates about test results or treatment schedules.
- Guide patients through administrative processes such as registration or billing, etc.
Improved communications
AI in healthcare drives communication and provides patients with
Benefits
- Plain-language explanations of medications and prescriptions.
- Sends reminders for appointments or tests.
- Helps nurses or pharmacists find medical history and documentation quickly.
- Log incident reports.
- Route urgent issues to supervisors.
Compliant and secure
Engineers design artificial intelligence agents with GDPR, HIPAA, and your internal compliance rules in mind
Benefits
- Role-based access control to secure sensitive info and patient records.
- Data is encrypted in transit and at rest to provide data safety.
- Every interaction is auditable to follow regulatory reporting.
Cost optimization
AI agents minimize administrative and operational overhead while
Benefits
- Freeing up medical staff to engage more with patients' treatment.
- Offer higher-value interactions, improving patient satisfaction.
- Handle high volumes of routine inquiries, appointment requests, and billing checks.
Scales when you need
AI agent scales with your workflows
Benefits
- Integrate seamlessly with databases for health records and patient portals, enabling staff to help more patients without pressure.
- The agent handles the volume, keeps quality consistent, and adjusts to scaled administrative processes.
Meet Vivian
Your always-on medical AI responder
Choose what you need
Implemented features
Our bespoke AI agent, powered by Retrieval-augmented generation (RAG), securely handles patient and professional inquiries using validated clinical documentation and medical data.
RAG-based AI answer generator
- A retrieval-augmented generation system for accurate, context-based responses using medicine guidelines.
Role-specific workflows
- Segmentation for professional and patient audiences to ensure tailored responses.
Automated data ingestion
- Medicine manuals file storage, and database update mechanisms for rapid content refresh.
Context recognition
- Detecting prescription data, product names, and active ingredients to select relevant source data.
Scalable, compliant infrastructure
- May be hosted in the cloud or your private servers with auto-scaling, monitoring, and event logging tools.
Audit logging
- Recording all security-relevant actions in compliance with ISO standards.
How it works
Healthcare processes transformation with AI technologies
We have answers for you
Frequently asked questions
What is an AI responder?
How does a custom AI agent transform healthcare processes?
A custom AI agent ensures that when a patient emails a question about a prescription’s side effects or asks for an explanation of a medical diagnosis, AI technologies help immediately understand the product context, retrieve the information from a validated source, and generate a draft reply in plain language. However, humans review the result of AI-generated work and make the final approval.
What is the best healthcare AI?
The "best" healthcare AI depends on your specific needs, such as clinical decision-making support, patient communication, diagnostics, or administrative automation. Lasoft specializes in custom AI agents that integrate seamlessly with your infrastructure. Our software engineers train AI on your data and provide strict compliance standards.
Is an AI assistant HIPAA compliant?
The Lasoft’s experts build AI assistants to follow HIPAA and GDPR standards. We ensure all sensitive data is encrypted, stored securely, and only accessible by authorized personnel. Role-based access, audit logs, and strict data governance are part of every deployment to meet healthcare-specific legal and ethical obligations.
What is healthcare automation?
Healthcare automation refers to using technology, including AI, to streamline repetitive or manual processes such as scheduling, patient inquiries, document handling, insurance validation, and reporting.
What is an AI virtual assistant in health care?
An AI virtual assistant in healthcare is a voice or text-based agent that interacts with patients and healthcare professionals to answer questions, complete tasks, or provide support. These assistants can guide patients through non-critical treatment instructions, medical records, schedule appointments, explain health outcomes, or alert medical teams about urgent issues.
How is AI being used in patient care?
AI helps with triage, identifying critical cases through symptom analysis, guiding users through self-assessments, and routing emergency data to the right responders. It can also analyze incoming messages or alerts and detect patterns that indicate high risk. In healthcare institutions, AI responders filter and prioritize incoming messages so critical patient queries get immediate attention.
Which AI tools are used in healthcare?
Popular AI tools in healthcare include
- Chatbots and virtual assistants (e.g., Lasoft’s AI responder);
- NLP platforms for medical document parsing;
- Predictive analytics for risk assessment, supporting clinical decision-making;
- Computer vision for imaging diagnostics;
- Generative AI for personalized patient communication and summarization.
How does generative AI contribute to patient engagement in healthcare?
Generative AI helps keep patients engaged by generating personalized, context-aware responses in natural language. It can explain medical concepts clearly, summarize treatment steps, create reminders, or answer questions.
